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Product Returns, Refunds & Warranties

Product Warranties

 

Eye Protect stands by the exceptional quality of the products we supply. All our products are covered by warranties supplied by our manufacturers and suppliers. Customer satisfaction is our top priority and our after sales service is committed to this. Should you experience an issue with your product, please follow the Product Warranty Returns Process below.

 

In addition to the warranties provided by our manufacturers and suppliers, our products are also supplied with guarantees that cannot be excluded under the Australian Consumer Law. In all circumstances we aim to offer you a remedy within your rights under the Australian Consumer Law.

 

Prescription Glasses & Goggles Return Policy

 

At Eye Protect, we offer returns for faulty or defective prescription frames and lenses.

 

If you receive your prescription glasses and you cannot see out the lenses correctly, do not use the glasses/goggles and Contact Us immediately. Please also contact your Optometrist to discuss any eye health related issues you may be experiencing.

 

Change of Mind Returns

 

We do not offer returns if you change your mind on a product. We only offer returns for faulty or defective products.

 

Product Warranty Returns Process

 

Please do not return your product(s) to Eye Protect without first contacting our Customer Service Team. To contact the Eye Protect Customer Service Team, please click here.

 

We aim to respond to your request within 48 hours.

 

Should your return be approved, we will provide you with return address details.

 

PLEASE NOTE: The customer is liable for all costs (including postage) relating to the return of goods to Eye Protect.

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